Frequently Asked Questions
Most frequent questions and answers
Is my payment secure?
Your payment is processed through a secure URL. All payments for EGB products are processed by FastSpring, a United States-based e-commerce partner specialized in safe and secure internet sales.
FastSpring complies with the PCI standard and regulations and securely processes sensitive data.
What payment methods are available?
Depending on your location, you can pay using: Visa, MasterCard, Discover, American Express, UnionPay, Debit card, PayPal, Amazon card, Wire transfer.
What happens if I don’t like the material or if it’s too advanced/basic for me?
Don’t risk a penny. You are covered by my unconditional money-back guarantee. If you don’t like the material, you just send me an email (subject: Refund) and I will issue a refund immediately.
Should I follow a schedule?
There’s no need to commit to rigid schedules and curriculum neither a bossy teacher watching over your shoulders. After you enroll, you are free to complete the course at your own pace.
So, you are free to take advantage of this generous offer and procrastinate a little bit in your study.
How does the order and enrollment process work?
After you place your Order, you are automatically enrolled into the EGA.
Within minutes after your purchase, you receive a Welcome email containing your credentials to access your private members’ area at any time and from any device (desktop computer, laptop computer, smartphone, tablet, etc.).
How do I get support?
You can open a support ticket at any time. You have email support for 6 months. You can also get answers in the forum.
You have lifetime access the material.
How Does The Guarantee Work?
Try out the Excel Guru Academy and community for 30 days. If you aren’t absolutely thrilled with it, simply send me an email at email@example.com, and I’ll refund your money.
No questions asked. No fine print.